Shipping policy

Last updated: September 29, 2026

## Order Processing
We normally process orders within 1–3 business days once payment is confirmed. Orders will not be shipped on weekends or public holidays. Any order placed on holidays or weekends will be processed on the next working day.

## Shipping & Estimated Delivery
We ship our products internationally. Estimated delivery time is 8–15 business days, depending on destination country and logistics provider. Delivery time is an estimate and not guaranteed. Delays may occur due to customs inspection, weather, carrier issues or other factors out of our control.

## Shipping Fees
Shipping cost will be shown on the checkout page before you complete payment. Shipping rates vary for different countries.

## Customs, Duties & Taxes
Buyer is responsible for all import duties, customs taxes, VAT and local fees charged by the destination country. We do not cover customs duties or import taxes. Packages may be inspected by local customs authorities.
If the package is rejected or returned by customs due to unpaid import fees, we cannot issue a full refund.

## Shipment Tracking
Once your order is dispatched, we will send you an email with tracking number and tracking link, so you can monitor your parcel online.

## Damaged or Lost Shipment
We recommend inspecting your package immediately after receiving it. If the outer package is visibly damaged, please take photos of packaging, shipping label and goods, and contact us within 48 hours after delivery for assessment.
If tracking information shows the parcel has been successfully delivered to your shipping address, we will not be responsible for lost packages. If marked delivered but you have not received it, kindly check with your local courier, neighbors or parcel locker first.

## Delivery Address
Please double-check your shipping address before checkout. We cannot take responsibility for delivery failure caused by incorrect or incomplete address provided by you. Address changes after shipment may not be available.

## Contact
If you have any questions about shipping, please email us or send us a WhatsApp message.

Trade name: yanfu
WhatsApp: +86 17610652330
Email: driveprimes@outlook.com