Refund policy

# Return Policy
Last updated: September 29, 2026

Dongguan Chenfeng Jiaying Network Technology Co., Ltd. offers a 14‑day return policy, which means you have 14 calendar days after receiving your item to submit a return request.

To qualify for a return:
1. The product remains unused, unmodified, unopened, and comes with all original accessories, packaging and labels in good condition, free of scratches or physical damage.
2. Please note that once the unit has been installed, wired, disassembled or mounted onto a vehicle, it can no longer be returned.
3. We ask you to provide your order number or purchase proof for return processing.
4. Kindly submit your return request via email before sending back goods. We cannot accept returns sent without prior notification.

To start a return, you can contact us at driveprimes@outlook.com.
Return address will be provided to you by email once your return request is approved.

For returns not caused by product defects: The buyer will cover all return shipping fees, import/export duties and customs charges. Any related shipping expense will be deducted from your final refund.
If the item is defective or shipped incorrectly due to our mistake, we will provide a return shipping label after verification.

When your return request gets approved, we will send you detailed return instructions.
You may reach out to us anytime via email if you have questions about returns.

## Damages and issues
We recommend inspecting your package and products right after delivery.
If your item arrives damaged, defective or incorrect, please share photos or video evidence with us within 48 hours after delivery so we can quickly assess and resolve your issue.

## Exceptions / non‑returnable items
The following products are not eligible for return:
1. Products that have been installed, wired, modified, disassembled or damaged during customer use.
2. Custom programmed or special-order units built for specific car models.
3. Final sale / clearance items and gift cards.
4. Consumable accessories.

We do not offer direct exchange service.
The easiest solution is to submit a return for your current item. Once your return is inspected and approved, you can place a new order for the replacement product.

## European Union 14‑day cooling‑off period
For orders shipped to the EU, you have a 14 calendar days cooling-off period to cancel or return your order without stating a reason.
Please note this right does not apply once the product has been installed, wired or assembled on your vehicle.
The product must stay unused, unmodified and in original packaging to qualify. For non-defective returns under EU cooling-off rule, return shipping fees will be borne by the buyer.

## Refunds
We will fully inspect your returned product once received.
If approved, your refund will be issued to your original payment method within 10 business days.
Banks or card issuers may need extra time to process the refund, which is beyond our control.
In case the returned product shows signs of installation, missing parts, scratches or incomplete packaging after inspection, we will review the situation and may decline the refund or deduct relevant compensation fees.

If you have not received your refund 15 business days after approval, please contact us at driveprimes@outlook.com